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Terms & Conditions

Terms & Conditions

General Terms of Use and Refund Policy

Information on this website is provided for informational purposes and is not meant to substitute for the advice provided by your own physician or other medical professionals. This website is meant for use by Indian residents only. The product pack shots shown on the website are for representation purpose only. The actual product may have slight variations in appearance and price.

Being eligible to use and by using the website/ transacting on the Mobile App or through any other mode of communication/ by making any purchase during the aforesaid tenure, User hereby agree to be bound by this Terms of Use.

This site (the "Site") is owned and operated by Wellthy Life Marketing Pvt Ltd. ("we" or "us") for your information, education and communication. Please feel free to browse the Site. However, your access and use of the Site is subjected to the following terms and conditions ("Terms and Conditions") and all applicable laws. By accessing and browsing this Site, you accept, without limitation or qualification, the Terms and Conditions. If you do not agree with any of the below Terms and Conditions, do not use this Site. We reserve the right, in our sole discretion, to modify, alter or otherwise update these Terms and Conditions at any time and you agree to be bound by such modifications, alterations or updates.

Intellectual Property Rights

All material on this Site ("Material"), including but not limited to text, images, illustrations, etc. are protected by copyrights which are owned and controlled by us or by other parties that have licensed their material to us. Material from the Site or any website owned, operated, licensed or controlled by us may not be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Specifically, you should not attempt to "pass off" any of the Material as your own work. Modification of the Material or use of the Material for any other purpose is a violation of the copyrights and other proprietary rights. For purposes of these Terms and Conditions, the use of any material on any other website or networked computer environment is prohibited. The trademarks and logos displayed on the Site are our property and the property of other parties. Users are prohibited from using any Marks without our written permission or third parties, which may own the Marks.

Linked Sites

We may provide links and pointers to Internet sites maintained by others ("Third Party Sites"). We are not responsible for the contents of or any products or services offered in such Third Party Sites.

Limitation of Liability

Under no circumstances shall we be liable for any losses or damages whatsoever, whether in contract, tort or otherwise, from the use of, or reliance on, the Material, or from the use of the Internet generally.

Your use and browsing of the Site is at your risk. You should not rely on any of the Material and instead should seek other opinions before taking any action or determining not to take any action, which could lead to injury, harm or damage of any kind. Please do not rely upon information provided in this website as "medical advice". This website is not a substitute for a doctor or medical consultancy of any sort.

Pricing & Offers

"Sale Price (SP) and Reward Points (RP) given on this site are based on 'dynamic pricing' and therefore they can change anytime without any notice. The idea is to offer you best possible price to you."

WellthyLife strives to provide best prices possible on products and services to users buying or availing from the Website. However, WellthyLife does not guarantee that the price will be the lowest in the city, region or geography. Prices and availability are subject to change without notice or any consequential liability on the WellthyLife;

The prices displayed for each item under the promotion will be for the respective days of promotion only and will not be applicable on any date prior to or after the date of promotion;

All offers on Products shall be for limited stocks and are for limited period(s). WellthyLife may at its sole discretion modify, extend, update or withdraw the offers on products without prior notice to the Users. In such events, the revisions, as the case may be, will be updated on the website accordingly;

A promo code/affiliate code, once used shall not be refunded in case of cancellation of order either by Customer or WellthyLife. In case of Cash back offers extended by banks during the aforesaid period, user will, in addition to this Terms of Use Policy, be governed by the Terms and Conditions of the said bank/card issuer.

WellthyLife may, at any time due to various reasons, including but not limited to technical errors, unavailability of stocks or for any other reasons whatsoever, cancel the orders placed by Users. WellthyLife’s decision of cancellation of order shall be final and WellthyLife shall not be liable for such cancellation(s) whatsoever. Expected delivery time as mentioned on website may vary than the usual time of delivery.

WellthyLife shall have right to modify the price of a product or service any time, without any prior information. WellthyLife may require additional verifications or information before accepting any order. WellthyLife will contact the User if all or any portion of User's order is cancelled or if additional information is required to accept the User's order. If the order is cancelled after credit card has been charged, the said amount will be reversed back in User's credit card account;

Shipping & Delivery

Delivery cost : There will be FREE delivery (Pan India) for order value Rs 800 and above. A flat delivery charge of Rs. 135 will apply on order value below 800.

Delivery Timeline : The item gets shipped maximum within 24 hours of your order. You can track your orders online with tracking link. WellthyLife uses best of ecom couriers like - Amazon, Bluedart, Xpressbees, Delhivery, Ecom Express, Gati, Shadowfax, DHL etc to ensure faster and reliable delivery. However, it's a service provided by a third party - there can be delay in some rare cases. To avoid such delay - please ensure that you have given your complete address with landmark and correct PIN code at the time of placing your order. Giving an alternative phone number helps because sometime the courier person is unable to reach your given number.

Refusal of Service

We reserve the right to refuse service to anyone at any time. We reserve the right, in our sole discretion, to suspend or cancel the service at any time if a computer virus, bug, or other technical problem corrupts the security, or proper administration of the service.

Refund policy

We offer a 100% money back for products if that qualifies for return. If you are not satisfied with any of our products that you have purchased from us, we will give you a 100% refund (excluding delivery charge and gift-wrapping etc where appropriate).

Products are returnable within the applicable return window of 3 days from the date of receipt of product. if you’ve received them in a condition that is physically damaged/defective or different from their description on the product detail page onwellthylife.in and goyng.in.

Return can be processed only if:

  • it is determined that the product was not damaged while in your possession;
  • the product pack is not opened / used.
  • the product is not different from what was shipped to you;
  • the product is returned in original condition (with proper packing and box and MRP tag intact.
  • Products may not be eligible for return in some cases, including cases of buyer's remorse such as incorrect product or pack size ordered.
  • Products marked as "non-returnable" on the product detail page cannot be returned.

Note: If you've received a non-returnable product in a damaged/defective condition, you can contact us within 3 days from the delivery of the product.

To process the return : please write to support@wellthylife.in

Returns for refund must be received back into the warehouse within 15 days from the date of purchase. When returning goods, please quote the - order number, your name, name of the product and the reason why you are returning the goods.

Returns are not possible in the following cases:

  • Product not returnable as per above norms
  • Used products
  • Return request is made outside the specified time frame.
  • Products with tampered or missing serial numbers, including price tags & labels.

Refunds are provided only in cases of damage in transit or cannot provide replacement due to no stock availability. In case of returns, a refund is issued once the products are received at our warehouse.

Privacy policy

All the information provided to us by you, including sensitive personal information, is voluntary. You have the right to withdraw your consent at any time, in accordance with the terms of this User Agreement, but please note that withdrawal of consent will not be retroactive. You can access, modify, correct and eliminate the data about you which has been collected pursuant to your decision to become a user of the Website. If you update any information relating to you, we may keep a copy of the information which you originally provided to us in its archives.

Due to the communications standards on the Internet, when you visit the Website, we automatically receive the URL of the site from which you came and the site to which you are going when you leave. We also receive the Internet Protocol (IP) address of your computer (or the proxy server you used to access the World Wide Web), your computer operating system and type of web browser you are using, email patterns, as well as the name of your internet service provider (ISP). This information is used to analyze overall trends to help us improve our service. The Website uses temporary cookies to store certain data (that is not sensitive personal data or information) that is used by us and our service providers for the technical administration of the Website, research and development, and for administration. In the course of serving advertisements or optimizing services to you, we may allow authorized third parties to place or recognize a unique cookie on your browser.

We do not store personally identifiable information in the cookies. We may keep records of telephone calls received and made for making inquiries, orders or other purposes for the purpose of administration of services, research and development, quality management services and for proper administration. We allow other companies, to serve advertisements to you. These companies include third party ad servers, ad agencies, ad technology vendors and research firms. We may "target" some ads to you that fit a certain general profile. We do NOT use personally identifiable information to target ads. We assume no responsibility, and shall not be liable for, any damages to, or viruses that may infect your equipment on account of you access to, use of, or browsing the Website or the downloading of any material, data, text, images, video content, or audio content from the Website. If you are dissatisfied with the Website, your sole remedy is to discontinue using the Website. This privacy policy applies to websites and services that are operated and managed by us.

We do not exercise control over the sites displayed as search results or links from within its services. These other sites may place their own cookies or other files on your computer, collect data or solicit personal information from you, for which we are not responsible or liable. Accordingly, we do not make any representations concerning the privacy practices or policies of such third parties or terms of use of such websites, nor do we guarantee the accuracy, integrity, or quality of the information, data, text, software, sound, photographs, graphics, videos, messages or other materials available on such websites. The inclusion or exclusion does not imply any endorsement by us of the website, the website's provider, or the information on the website. We encourage you to read the privacy policies of that website. The Website may enable you to communicate with other users or to post information to be accessed by others, whereupon other users may collect such data. We hereby expressly disclaim any liability for any misuse of such information that is made available by visitors in such a manner. We value the privacy of information pertaining to our associates. The linkage between your IP address and your personally identifiable information is not shared with third-parties without your permission or except when required by law. Notwithstanding the above, we may share some of the aggregate findings and details with advertisers, sponsors, investors, strategic partners, and others in order to help grow our business without obtaining any approval from you.

We will enable you to communicate your privacy concerns to us and that we will respond to them appropriately. We do not disclose any personal information to advertisers and for other marketing and promotional purposes that could be used to personally identify you, such as your password, credit card number and bank account number.